All return requests must include your Original Order ID # and Email address.
We ask that you read policies below prior to requesting a return.
Thank You,
HPMS, Inc.Keep a record of your return ! We strongly suggest insurance and delivery confirmation for your own protection. In the event the package is damaged, lost or otherwise does not arrive at our facility, you will have recourse with your chosen carrier.
Return Policies
Health and herbal analgesics, salves, ointments, creams and lotions:
For your safety, we maintain strict security over our inventory of health and herbal products to avoid contamination or product tampering. To maintain this security no health or herbal products gels or lotions may be returned or exchanged once delivered. Be assured you will never receive a product that has been handled by anyone other than the manufacturer and our shipping staff.
Pillows, orthopedic soft goods, supports, braces, capital equipment and other non-returnable health care items.
For your safety and protection, regional health laws and hygienic concerns render us unable to accept returns on all pillows products, orthopedic soft goods, braces, supports, hot/cold therapy items, electrodes or other health care items once it is evident the item has been opened, used or worn. Capital Equipment is not returnable. We truly regret the strictness of this policy, but require it to ensure the safety and hygienic integrity of the products we sell for all our customers. We know you wouldn't want us to send you a used health care product and you can buy knowing that we will never send you a recycled health care item .
Books, DVD's VHS Tapes:
To maintain our deeply discounted prices for the benefit of all our customers we limit the return period on books to 15 days from original invoice and assess a 35% restocking fee on book returns. DVD's and Videos once removed from sealed plastic wrapper are not returnable under any circumstance.
Exchanges:
You may exchange most merchandise for size or color within 30 days as long as it is in unused (except for initial try on) condition and is complete with its original packaging. There is no re-stocking fee on exchanges of equal or greater value. Please ship item back pre-paid with completed exchange form.
Retuns for Refund:
To maintain our deeply discounted prices for the benefit of all customers we ask that you comply with these return guidelines.
1. Returns are accepted up to 30 days from invoice. Do not ship back used, damaged, incomplete or ineligible merchandise for a refund. It will only create a difficult situation and we will not refund such merchandise. Pillows are considered used if they have been removed from the sealed plastic wrap.
2. Include our completed return form in the package. It identifies your order. We assess a 20% restocking fee on all goods returned to cover the cost involved in processing refunds. There is no re-stocking fee on exchanges.
3.Keep a record of return shipment! We strongly suggest insurance and delivery confirmation. This step is for YOUR own protection in the event the package does not arrive as planned; in that case you will have recourse through your selected carrier.
4. As stated in promotions items purchased using free shipping which are returned for a refund or exchange, will have the shipping amount credited at time of purchase deducted from amount refunded at time of return or exchange.
