Return to Help Index
Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right-hand side of our site to check your order status.

Contact [email protected] for further assistance.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right-hand side of our site to view the orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a "delivered" status, don't hesitate to contact customer service for assistance. Email us at [email protected] or call us at 603-898-3909 and leave a detailed message that includes your name, address, order number, and telephone where you can be reached if necessary.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at [email protected] for assistance within 3 days of receipt.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.