Your order gets priority treatment at HPMS.com, The Therapy Connection. Over 90% of our orders are out the door within hours and delivered ahead of schedule. We want you to be 100% satisfied, as we value your patronage and repeat business. Please review our Shipping Options and Details before placing your order:





FREE SHIPPING IN THE CONTIGUOUS USA (48 STATES)


Free Shipping Promotion

Most of our products are offered with a free shipping promotion. Free shipping is standard ground shipping (carrier of our choice) within the 48 Contiguous United States ONLY. Free shipping only applies to orders going to a single address in the Contiguous USA. Orders shipped to Alaska, Hawaii, Guam, Puerto Rico, and Military APO/FPO/DPO addresses are excluded from free shipping promotions. Terms and Conditions: HPMS, Inc The Therapy Connection reserves the right to cancel any order at any time. Delivery estimates on free shipping promotions are estimates not guaranteed delivery dates.

Look for the logo on select items to enjoy free Contiguous USA shipping. To receive free shipping add the eligible product to the cart to ship to a single Contiguous US address. Select free shipping option at Checkout.




PREMIUM SHIPPING SERVICES


Expedited Shipping

We are happy to offer expedited shipping at the customer's request and expense. Delivery estimates for expedited service calculated in business days (Monday through Friday -excludes weekends and holidays) and are a product of two factors; processing time (1-2 business days) plus transit time (1-3 business days). Expedited service is at the carrier of our choice. Currently, we do not offer Overnight, Next Day or Second Day Shipping Service on this site however if you need these Premium Shipping Services, we can usually accommodate you on an individual basis. Contact the Order Desk at 1-800-633-0433 x 101 Monday - Friday, 9 AM - 3:30 PM EST or E-mail us at inquiry@hpms.com If you have already registered an account on our site and put the items in your cart that will speed up the process.




COMPETITIVE INTERNATIONAL RATES
.

Your Order can be sent nearly anywhere in the world.

Shipping costs are posted in your cart. To receive a custom international shipping quote on an oversized order, please register an account on our site including all address and payment information, place all the items in your order in your cart and then email us for a shipping quote. We will respond via email within 48 business hours.

Be advised that International purchases are subject to custom's fees, Tax and Duties upon receipt. These charges vary from country to country and are based on the overall cost of the item. Please note that the calculation and payment of these charges is the responsibility of the customer. Be advised that import duties, taxes (including VAT) or any other charges that may be assessed in the customers country are not included in the item price or shipping cost. These charges are the buyer's responsibility. Be advised that if an international buyer refuses a shipment for any reason including, but not limited to, taxes, duties, vats or other charges assessed by the buyer's country and the item is then returned to us at our expense; no refund on the product nor shipping will be issued. Please check with your country's customs office to determine what these additional costs will be prior to buying. Please do not ask us to engage in any illegal falsification of customs declarations or mark an item as a "gift" in order to avoid customs, duties or fees.

We reserve the right to refuse and/or cancel any international order for any reason, including but not limited to; payment, shipping or delivery concerns. We do not accept purchase orders for international orders.




IN-STORE PICKUP


Local In-Store Pickup is a free service for those in our area.
In-Store Pickup allows you to order certain items marked as available for In-Store Pickup on our website, and pick them up at our facility located at:

128 Rockingham Road, Windham, NH.
03087.

Look for the In-Store Pickup eligible icon on HPMS.com

In-Store Pickup eligible


How To Place an Order for In-Store Pickup;

  • Locate an In-Store Pickup eligible item (select color, size and/or quantity if applicable). Add the item to your cart.
  • When ready to Checkout in the Cart, select "In-Store Pickup" from the shipping method drop-down menu.
  • Complete the payment process and submit your order.
  • Wait until you receive our In-Store Pickup notification email before going to our facility. Do not visit our location until you have received this notification that your order is ready. From the date/time of this notification, your order will be available for pickup for up to 48 business hours. (Business hours: Monday-Friday 9:30 am to 5 pm).
  • Note: Most items are available for In-Store Pickup. Many items are available for Same Day In-Store Pickup for online orders completed by 2 PM. EST. Some items will display a 1-2 or 2-3 day processing time and may require some additional time to arrive at our facility.
  • Visit Guest Services at our facility to pick up your item(s). The entrance is located on the upper-level parking area, please ring the doorbell at the front entrance. A service associate will assist you.
  • Present a valid, non-expired government-issued photo ID to Guest Services. You can add or change your alternate pickup person by emailing that request to us at inquiry@hpms.com This person can pick up your order by presenting a valid, non-expired government issued photo ID.
  • Since your online payment will already be processed when you pick up your order, you will not need to show your method of payment at our facility.
  • Sometimes an item unexpectedly becomes unavailable. If we need to cancel the order, we'll send you an email to let you know as soon as possible. In this email, we will give you the option to have it shipped to your home free of charge when it becomes available. We apologize for any inconvenience this may cause.
  • Receipts are available for online printing.
  • Pickup orders can be canceled online by emailing us at inquiry@hpms.com or by not picking up the order within the 2-day pickup window.
  • You can only apply eligible discounts or promotions when you are placing the order and checking out on HPMS.com. Offers cannot be redeemed after the order is placed with In-Store Pickup.





Availability and Delivery Estimates
Delivery estimates are calculated in business days (Monday through Friday -excludes weekends and holidays) and are a product of two factors; processing time (1-3 business days) plus transit time (3-7 business days) depending on the item and listing details. Some, but not all of the items on our site are available for In-Store Pickup once purchased online. See In-Store Pickup section, above, for full details.



Shipping Carriers
Shipping carrier selection is always at our discretion. When you select expedited shipping, we may use USPS, UPS or FedEx air or ground service as necessary to get your items to you within the estimated delivery date range. NOTE: If you can only accept certain shipping methods at your address (e.g. UPS or FedEx), it is your responsibility to email us to set up the correct delivery method for your order.



Address Corrections/Changes
Our shipping labels are the result of downloading the order information you provide in the order. If your package is returned to us because of incorrect address information we will contact, you for the correct address and payment to reship. Shipping charges are not refundable for incorrect or incomplete addresses or refused packages. UPS/FEDEX bills $12.50 for any address correction/change and this charge will be applied to the purchaser's credit card. We do our best to fill your order quickly and accurately. However, if your order is not 100% accurate, call or email us and we will make a correction as quickly as possible.



Order Errors

We do our best to fill your order quickly and accurately. However, if your order is not 100% accurate, call or email us to make a correction request as quickly as possible.



Tracking Information

We post tracking information for your order as soon as it becomes available to us which may or may not be the same day the order ships.


About tracking scans

To speed delivery, some shippers like USPS, perform location-scans on their shipments. When shipping volume is high, particularly around the holidays, packages are processed in bulk and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned.

If you have not received your package, yet tracking indicates it was delivered, please check with your actual mail carrier/post office, UPS or FedEx. You may want to also check with other family members. Packages are sometimes left with neighbors, building managers, parcel lockers or are placed somewhere relatively safe such as your porch, garage, car or even behind bushes. If you have checked all available sources and are unable to locate the package, please email inquiry@hpms.com or call 800-633-0433 ext. 102 so that we may further assist you or place a claim as necessary. Please do not notify us that your package is lost by leaving negative feedback. We ship hundreds of packages every day and depend on the carriers to do their job. We cannot assist you if we do not know you had a delivery problem. If the package tracking says the package is being returned to us as undeliverable, please email us inquiry@hpms.com

3