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Shipping Rates Help

Your order gets priority treatment at The Therapy Connection. Amazingly 95% of our online orders are out the door within hours and most are delivered before our projected delivery estimate. We take pride in our ability to ship quickly and accurately putting forth our best efforts on your behalf. We want you to be 100% satisfied because we value your patronage. That said, there are a few things we ask that you take into account before you order:

Shipping Rates & Estimates

Free Shipping

Most of our products are offered with a free shipping offer. Free shipping promotions are available for Standard ground shipping within the 48 Contiguous United States ONLY. Orders shipped to Hawaii, Alaska, Puerto Rico, Guam and APO/FPO addresses are excluded from these offers. Choice of carrier is always at our discretion if you choose free shipping. If you can only accept certain shipping methods like UPS or Fedex at your address email us to set up the correct delivery method for your order before you place the order.

Processing time PLUS Transit time Equals Approximate Delivery Date


Contiguous US Shipments

Per Order

Per Pound


1-2 days processing time

3-7 Business Days in transit




1-3 Business Days in transit



AK, HI, PR, APO/FPO Shipments


1-2 days processing time

3-7 Business Days in transit




1-3 Business Days in transit



Shipping charges are not refundable. We are NOT responsible for import duties and taxes on International Orders.

Availability Estimate

Here's a list of availability estimates you may see while shopping on If the availability of an item changes after you place your order, we'll send you an e-mail.

Some items/listings indicate that in-store pick up may be available. Please wait for your email confirmation indicating the item is ready and the pick up times available before coming to our facility.

Usually ships in 1-2 business days Defined: The item is in stock at HPMS's New Hampshire warehouse and we expect to be able to prepare the item for shipment within 1-2 days. If the item is being fulfilled by one of HPMS's alternate warehouses and the warehouse has the item on hand and can ship it out within 2 business days. When ordering such items, please double-check the details of your order before submitting it.

Usually ships in 2-3 business days Defined: we expect to receive the item from a nearby distributor within 2 to 3 days of your order.

Usually ships in 1-2 weeks Defined: we expect to receive the item from a distributor within 1 to 2 weeks of your order.

Expedited Service Defined:

Expedited service does not mean Next Day nor Second Day service. For example, if you order an item that "usually ships in 1-2 days" and selected Standard U.S. shipping (which typically takes 3-7 business days in-transit days) you should estimate that your order will arrive in approximately 3-9 business days. If you selected Expedited US shipping (which typically takes 1-3 in-transit business days) on an item that "usually ships in 1-2 days" you should estimate that your order will arrive in approximately 3-5 business day.

Free Shipping Promotion

To receive free shipping:

  1. Buy the required threshold amount of product(s) to receive free shipping at check-out
  2. Ship to a single Contiguous USA address and select Standard Shipping.
  3. Enjoy free shipping on items shipped to your specified address with a minimum purchase.

Terms and Conditions:

  • The promotion is valid for a limited time only. HPMS, Inc The Therapy Connection reserves the right to cancel it at any time.
  • The Free Shipping promotion applies only to orders shipped via Standard Shipping to a single address in the Contiguous USA. It does not apply any address outside the Contiguous USA and it does not apply to returns, exchanges or reships.
  • If you return items shipped using the free shipping promotion and your order drops below the minimum threshold amount, you may be charged the Non-Refundable Standard Shipping fee or the actual cost for us to ship the products and that amount will be deducted from any refund due.

FREE SHIPPING DOES NOT APPLY TO Alaska, Hawaii, Puerto or Military Address's.
Items that qualify for Free Shipping are marked throughout the website with a Black & White Box. If the item does not display this Free Shipping Box - it does not qualify for Free Shipping.

Each listing notes a shipping weight the product is billed at. This weight assignment is reflective of several factors including all the geographies we ship to, overhead and packaging costs, oversize and dimensional product lines, fees and varying transit times. The weight assignment and rate represent a realistic view of expenditures in the current shipping marketplace and may not be the precise weight of the product.

3. Additional shipping discounts

Our prices are deeply discounted, typically the lowest on-line. We do not charge you up front for the the cost involved in satisfaction guarantees. In most instances our pricing and policies provide an opportunity for tremendous savings. Almost always, even with the shipping expense, you save money over the typical retail outlet. In some cases we can offer discounted shipping pricing on large quantity orders - i.e.; 12-24 Count of the same item in single shipment.

Premium Shipping Services

Currently we do not offer Overnight, Next Day or Second Day Shipping Service on this site however if you need Premium Shipping Services, we can usually accommodate you on an individual basis.

Contact the Order Desk at 1-800-633-0433 x 101 Monday - Friday, 9 AM - 3:30 PM EST (Carrier Pick-up for Premium Shipments is at 4PM EST) or E-mail us at
To help customer service facilitate your special request(s) - please add your item(s) to our shopping cart, login as a new customer, once your cart is complete, contact customer service with your "customer number or email" and they can assist you.

5. Carriers

Carrier selection is always at our discretion. When you select expedited shipping, we
may use USPS, UPS or Fedex air or ground shipping as necessary to get your items to you within the promised time frame.

6. Address Corrections

Our shipping labels are the result of downloading the order information you provide. Packages are shipped to the precise address you provide unless we notice a gross error in which case we will contact you. If your package is returned to us as a result of incorrect address information we will contact you for the correct address and the funds to reship. Should you elect not to have the item re-shipped we will refund you in full for the product only. Shipping charges are not refundable for incorrect or incomplete addresses or refused packages.
Please verify that shipping address is correct at the time of the order. UPS/FEDEX charges $11.00 for any address correction and this charge will be applied to the purchaser’s credit card when notified by UPS/FEDEX that we have been assessed an address correction fee.

7. Shipping errors

We do our best to fill your order quickly and accurately however we are human and occasionally our shipping department makes a mistake. It goes without saying that we do not intentionally ship the wrong product. Call or email us if your order is not 100% accurate and we will rectify the problem shipping the same method as the original order at our expense.

8. Tracking Information
We enter the tracking information for your order into your as soon as it becomes available to us. The entering of your tracking information may not always be the same time that the item shipped. Some products may be shipped from different locations and/or the precise tracking information may not be available to us at the time the order shipped. In other words, tracking information not being immediately available does not necessarily mean the package has not shipped. If you have a question as to whether or not your item is on its way, please call or email us with your Order Number ready and we will do our best to assist you.

To speed delivery, some shippers like USPS, do location-scan all of their shipments. When shipping volume is high particularly around the holidays, packages are processed in bulk, and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned. Please note that changing your shipping speed will not improve the shipping date, but your estimated delivery date will improve. Keep in mind that whether you chose standard or expedited you must add the days from the time you placed the order to the time the order is shipped to the time the order takes to get from our location to yours. These times are estimated in business days (Monday through Friday). There is no weekend or holiday pickup or delivery on standard or expedited shipments.

After the Estimated Delivery Date:

If your order does not arrive by the estimated delivery date, it may be lost or mis-delivered. Orders shipped via a trackable method (such as UPS, Fed-Ex ) will have tracking information available. Orders shipped via USPS will include a confirmation of delivery. Please check this information once available and read through the following options:

Tracking Indicates Delivered but it isn't

If you have not received your package, yet tracking indicates it was delivered - Please check with your actual mail or UPS/Fed-Ex carrier then neighbors or other family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, car or even behind bushes. Once you have checked all available sources and are unable to locate the package please email or call 800-633-0433 so that we may further assist you or place a claim as necessay. Please do not notify us that your package is lost by leaving negative feedback. We ship hundreds of packages every day and depend on the carriers to do their job. We can not assist you if we do not know you had a delivery problem.

Tracking information indicates the package is undeliverable:

If the package tracking says the package is being returned to us as undeliverable you should contact us by by email at with questions or concerns. You may wish to provide a corrected address and to provide payment to have the package re-shipped. We will hold email you about an undeliverable order once we are aware of it and we will hold such for up to 7 days once returned. If we do not hear from you after 7 days your order will be considered a return and a refund minus the non-refundable shipping and restocking fees will be issued.